Off We Go Publishing uses An Post (the Irish postal service) as their delivery agent. The postal charges for your order are calculated automatically at checkout time based on number of books and destination and you can review these before confirmation of your order and payment.

On orders of 25 books or more, cost of carriage/delivery will be paid by Off We Go Publishing.

Off We Go Publishing cannot be held responsible for books damaged or lost by the delivery agent, An Post or courier service. It is our business policy to re-use and re-cycle packaging where possible.

Returns

All of our books have a 100% customer satisfaction guarantee. If you're not happy with your purchase, just send it back to us for full refund or exchange. Books must be returned to us within 14 days from date of delivery.

Please notify us immediately by e-mail if you are returning all or part of your order. The goods should be in their original packaging, unused and in a re-saleable condition. Once the goods have been received by Off We Go Publishing, a full refund in respect of the goods will be given, less the original postage charge.

Please note that we can only refund back to the originally used source used when you placed your order, i.e. orders paid by Paypal will be refunded through Paypal, and orders paid by cheque will be refunded by Euro cheque.

In the event of customers wishing to exchange books due to the shipping of incorrect books or goods arriving damaged a replacement will be shipped without additional charge. Customers must report any damages or incorrect shipments by email within 24 hours of delivery. It is important that the delivered books are carefully and thoroughly inspected by you immediately upon delivery. Off We Go Publishing will not be responsible for any damages not reported within 24 hours.

Off We Go Publishing is concerned about the security of your financial information. To ensure your security we have partnered with Paypal, leaders in Internet Payment Solutions. Your credit cards details are not entered on this web site but managed through the Paypal site. Off We Go Publishing has no part in the approval or checking of your credit card for payment.

By purchasing from Off We Go Publishing, you agree that a full refund with paid delivery will be your sole and exclusive remedy for any product you receive that is not as described on the Off We Go Publishing website, and you waive all other remedies or actions in such event. This does not affect your statutory rights.